Question 1

Delivery times

Accepted Answer

We(Comkotes Tuning Ltd.)  make every effort to deliver the goods to you as soon as possible after your order has been accepted, and in any event within the time stipulated.  However we cannot be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this situation, we may inform you of the delay and the reason for the delay as soon as is practical, reasonable, urgent. Otherwise we have your order and working on getting it all sent out to you. We always want to ship orders as fast as possible, deliveries for orders with multiple parts can come from a number of courier services so might be good to be prepared for that too.

Question 2

Can I communicate with you in any language?

Accepted Answer

Yes you can contact Comkotes Tuning in any written language using the contact us button. You could also ask us a question on Facebook or Instagram. The quickest and best is usually using the 1st method as questions and enquiries funnel through and we do our best to answer those about orders and tracking enquiries before questions on products,. We then answer general mechanical/electrical/maintenance/chit chat enquiries last. You are busy people and so are we. This priority which we are sure you understand gives a president to you, the customer. A little patience does not go a miss here. Imagine just for a moment we ship to every continent, all those couriers, customers, the parts, manufacture, design, the website. We do it all here, and enjoy doing so, our passion for cars is probably the same as you have, right?

Question 3

I need to return my order?

Accepted Answer

Contact us quoting your order number, terms and conditions apply.

Question 4

Problem choosing postage?

Accepted Answer

We accept Debit, Credit cards and Paypal. The choices of how you wish to pay are displayed at checkout.

Question 5

Delivery Tracking

Accepted Answer

When your order is dispatched you should receive an email with a link to tracking information from this store. You should also receive courier notifications via phone or email depending on the service.

Question 6

Ways to browse and shop

Accepted Answer

This store is fully social media integrated , you can purchase online using a desktop, tablet or mobile phone. The store powers products in stock, live through all 3 channels making it easier for you to browse. Certain mobile phone apps such as Instagram require a bit more use of the shops search bar so to find what you are looking for.

Question 7

Search bar tips & tricks

Accepted Answer

This store has what we think here at Comkotes tuning is the most powerful motorsport search bar the world has. Products can generally be searched for by title, manufacturer, brand, sku, make, model or part number. All the stores features are similar across the platforms on mobile with the best experience possibly when using a desktop or tablet. We have done our best to give you an amazing shopping experience unlike no other cramming in over 15+ branded parts stores into one by the models currently listed. Search bars and AI wise doesn't always work out great in practice though and recognise this as its how you found us. We continue to improve the search bar on a daily basis. We have packed a lot of information into many of the products over the last 24 months developing this feature on this our latest store. Sometimes keeping it simple in the search bar helps, other times not, tracking cookies if accepted by you can speed up future searches.  Just try to think like a computer when typing in which part you are looking for, if unsure try using the main menu as that lists all the make & models we have parts for. Others not on that list would be in the product descriptions such as which make or model that part fits.

Question 8

Are you official suppliers?

Accepted Answer

We are proudly official suppliers for Airtec, Brembo, EBC, Scorpion Exhausts, PBS, SACHS, Triple R Composites (TRC) , Vogtland, Milltek, GFB, Pipercross, Ramair, Pug1off, Cobra Sport, BC Racing, Powerflex, KW Suspension, MTEC, Forge Motorsport, Ferodo, Bastuck, Maxton Design, K-Sport and many more....

Question 9

Did/Does the pandemic affect the supply of car parts?

Accepted Answer

Yes in a nutshell. During 2020-2021 it was not unknown for customers to wait 1-6months for parts. Those that are now readily available can still take anything from 1 day to 1month with everything in-between and thereafter.